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Installation Manager

Location : Grand Rapids, MI
Job Type : Direct
Start Date : 12/01/2019
Hours : Full Time
Travel : No
Relocation : No
Job Industry : Construction

Job Description :

Who Are We:


Founded in 1998, IMI is the largest installation resource company in North America, delivering technical resources and solutions to the supply chain industry. Offering turnkey installation talent and OEM product deployment in fields such as manufacturing, supply chain, automation, and robotics.


IMI has qualified, trained and deployed thousands of technicians throughout North America and has worked with some of the world’s most progressive Fortune 500 companies for over 20 years. For more information, visit  


Position Overview:

The Installation Manager position reports directly to the Director of Engineering and VP of Sales and functions as the primary communication conduit for the installation teams and IMI's clients. This position supports multiple clients, as well as multiple installation teams throughout the US and Canada. The Installation Manager is responsible for communicating and tracking the progress of various objectives and goals related to a client’s scanning/ ID system installation and project schedules.

The Automation Group’s team (a subset of IMI) provides setup, deployment, and commissioning of preconfigured laser or image-based scanning solutions to logistic facilities. These systems are assembled by ID system manufacturers and delivered to client facilities throughout North America. These systems typically require on-site installation and support as related to the physical structure, scanning hardware, lighting, wiring, and software communication/programming.

Required Qualifications :

You’ll be responsible for the following:

-          Manage and communicate to the teams through the Field Service Managers, Team Leads, and/or Installation Technicians with regular status meetings.

-          Provide status updates to the clients on a regular basis and appropriately distributes any issues identified by the client throughout the company and/or third parties to fulfill the client’s needs.

-          Provide a project summary, requirements, scope of work, bill of material, key milestones, and timeline for each client project to the appropriate Team Lead.

-          Assist in the scheduling of installation dates and resources needed for successful installation of scanning project.

-          Establish themselves as the team liaison for all client matters escalated upward from the installation site or downward from the client.

-          Identify and communicate with the responsible person at vendors who are supporting the client project.

-          Maintains current information on the status of each project and reports as requested by IMI Management.

-          Acts as a technical expert in all areas of the install process.

-          Supports the installation teams with technical information/ product requests and timing to the client and vendor in order to remove roadblocks for the installation team.

-          Responsible for understanding and maintaining information related to costs and overruns of installation projects and reporting them upward to IMI management.

-          Understands and tracks clients / IMI signoff requirements and status at client site upon completion of system installation.

-          Responsible for coordinating all required modifications to system installs with the proper internal and external parties.

-          Responsible for providing the best Project Management client experience possible.

-          Identifies individual training needs and process improvements needed in the Project Management execution.


We are looking for candidates who’ve attained a high school diploma or GED and have a minimum of 3-5 years experience working in a fast-paced supervisory, project management, and/or client relations position. The Installation Manager will go through the system and procedural training to become knowledgeable in system installation and project schedule. 

We Require the Following from You:

-          Proficiency in MS Office (Word, Excel, Outlook).

-          Flexible in terms of work hours, open to shifting schedules, extended work hours and working on holidays and weekends.

-          Professional written and verbal communication skills with clients, vendors, and team members.

-          Effective time management and organizational skills that allows you to manage multiple projects simultaneously.

-          Professional demeanor and ability to handle confidential and delicate client information.

-          Ability to travel internationally and domestically as needed (valid passport and driver’s license required).

-          Bi-lingual (English/ Spanish) is considered an asset.


Additional Job Details:

-          Work Location: Grand Rapids, MI

-          Permanent/ Fulltime Opportunity: Yes

-          Benefits Offered: Health insurance, Dental insurance, other types of insurance

-          Travel Requirement: Moderate

-          Training Provided: Yes

-          Pay Frequency: Weekly


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